All Case Studies

TelCo & Retail

Vodafone uses the Nextbitt platform for Soft and Hard Services Management and SLA control

1400 requesters | 14,000 assets | 100 buildings

Vodafone Portugal wanted to improve the management of the dozens of service providers who, every day, guarantee the operation of 14,000 assets in 100 buildings.

The large number of suppliers has created several problems in managing the operation:

- Each provider used a different asset management tool;

- When there was a change of supplier, all the information stored on the platform controlled by the service provider was lost.

- Vodafone's help desk received requests and information through different channels, often by email, which made it difficult to process and follow up on requests.

All this made management more complex and made it difficult to control the contracted Service Levels, a crucial point for this type of organization.

1400

service requesters

14.000

assets

100

buildings

What has been done

Cloud Platform

Accessible via browser or mobile APP, it allows quick access to suppliers, without the need to access Vodafone's internal network.

Specific workflows

The modules defined in the solution made it possible to immediately start managing various services, from one-off actions to regular or preventive tasks.

Document managementl

All the information is now stored, unaffected by the change of suppliers and giving management teams greater control.

Certification Information

It has become easier to store and organize all the information needed to verify compliance with ISO 14000 environmental certification.

Quick integration

The first production version was implemented in just 3 months, including the migration of existing data to the new solution.

SLA management

The Nextbitt solution now automatically calculates compliance with contracted Service Levels, making it easier to monitor service providers.

The result

60,000 notifications per year:

On the Nextbitt platform, Vodafone now processes more than 60,000 notifications a year and those responsible know that there is room for further growth.

Transparency and Real-Time Requests :

The relationship with suppliers has become more demanding and transparent, since Vodafone Portugal's management team and the requisitioners and suppliers now have access to the same tool and follow all orders in real time.


Operation agility:

For example, when a store makes an intervention request, the help desk triages it and the supplier who has to solve the problem receives the notification. What's more, everything can be done from anywhere, using a computer or mobile device.


100% of requests answered:

In the words of Esther Domínguez, Infrastructure Engineer at Vodafone, "there is now self-service on the part of those requesting the service and no request is ever left unanswered. In addition, there is no longer the danger of scattering information in different files, which sometimes created repetition and made it difficult to manage requests"

The result

60,000 notifications per year:

On the Nextbitt platform, Vodafone now processes more than 60,000 notifications a year and those responsible know that there is room for further growth.

Transparency and Real-Time Requests :

The relationship with suppliers has become more demanding and transparent, since Vodafone Portugal's management team and the requisitioners and suppliers now have access to the same tool and follow all orders in real time.


Operation agility:

For example, when a store makes an intervention request, the help desk triages it and the supplier who has to solve the problem receives the notification. What's more, everything can be done from anywhere, using a computer or mobile device.


100% of requests answered:

In the words of Esther Domínguez, Infrastructure Engineer at Vodafone, "there is now self-service on the part of those requesting the service and no request is ever left unanswered. In addition, there is no longer the danger of scattering information in different files, which sometimes created repetition and made it difficult to manage requests"

What our customers say

Flavio Ferreira Zeitreel

With Nextbitt it was possible for us to centralize all information regarding our physical assets on a single platform.

“On the Nextbitt platform we have all resources digitized, thus being able to monitor and maintain them, and systematize all processes and maintenance needs requested by our internal customers. This way we can reduce waiting times for requested interventions. This naturally reduces our costs, as we need shorter teams.”

Flávio Ferreira

Facilities & Maintenance Manager

André Vieira d'Almeida_CUF

"Nextbitt has enabled us to manage all the existing processes in a multidisciplinary and multi-installation context.

"Engineering and maintenance in the hospital environment increasingly requires an effort to plan, record and control activity, which is only possible with a solid management platform. Nextbitt has enabled us, in a multidisciplinary and multi-site context, to manage all existing processes - inspections, preventive and corrective maintenance, calibrations, audits, among others - and also to develop innovative IoT solutions which, in a partnership logic, guarantee continuous improvement and have prepared the future of asset management."

André Vieira d'Almeida

Engineering and Maintenance

CUF Logo
Ana Catarina Dias_CTT

"Nextbitt was the ideal solution for the efficient and adaptable management of CTT's extensive asset park.

"The need to manage a large asset portfolio, very diversified and spread across the country, meant that we had to adopt a platform with a proven track record in the stable market, which would give us the guarantee of commitment, but also the necessary adaptability to CTT's specificities. Nextbitt was that solution."



Ana Catarina Dias

Director of Physical Resources and Security

CTT Logo
Luis Ameixa_Vodafone

"Using the Nextbitt platform allows us to register our portfolio of buildings and assets.

"Using the Nextbitt platform allows us to keep track of our portfolio of buildings and assets in an integrated and structured way. It is in this cloud-based environment that we manage requests for corrective action and the needs of our employees in the field of building management and services, allowing the various stages of the resolution process to be monitored online by the respective parties (requester, service providers and management team). The entire plan of preventive activities and audits is also centrally controlled on this platform. This is an essential tool for any Facility Manager."

Luis Ameixa, Eng.

Infrastructures Engineer

Vodafone Logo
Paula Panarra_Microsoft

"Microsoft has been a partner of Nextbitt since its inception and has been very proud of its growth.

"Microsoft has been a partner of Nextbitt since its inception, proudly watching this company grow in the market with solutions that leverage the productivity of its customers and keep pace with the changing needs of various industries. The joint addressing of strategic sectors and the openness to embrace and implement challenging and innovative projects through solutions on Microsoft's Cloud infrastructure reflect the spirit of this partnership, which can be seen in the success that in such a short time has allowed Nextbitt to consolidate its position as a benchmark company for customers of all sizes."

Paula Panarra

Global Business Applications Sales Lead for RCG and FSI

Microsoft Logo

What our customers say

Flavio Ferreira Zeitreel

With Nextbitt it was possible for us to centralize all information regarding our physical assets on a single platform.

"Engineering and maintenance in the hospital environment increasingly requires an effort to plan, record and control activity, which is only possible with a solid management platform. Nextbitt has enabled us, in a multidisciplinary and multi-site context, to manage all existing processes - inspections, preventive and corrective maintenance, calibrations, audits, among others - and also to develop innovative IoT solutions which, in a partnership logic, guarantee continuous improvement and have prepared the future of asset management."

Flávio Ferreira

Facilities & Maintenance Manager

André Vieira d'Almeida_CUF

"Nextbitt has enabled us to manage all the existing processes in a multidisciplinary and multi-installation context.

"Engineering and maintenance in the hospital environment increasingly requires an effort to plan, record and control activity, which is only possible with a solid management platform. Nextbitt has enabled us, in a multidisciplinary and multi-site context, to manage all existing processes - inspections, preventive and corrective maintenance, calibrations, audits, among others - and also to develop innovative IoT solutions which, in a partnership logic, guarantee continuous improvement and have prepared the future of asset management."

André Vieira d'Almeida

Engineering and Maintenance

CUF Logo
Ana Catarina Dias_CTT

"Nextbitt was the ideal solution for the efficient and adaptable management of CTT's extensive asset park.

"The need to manage a large asset portfolio, which is highly diversified and spread across the country, meant that we had to adopt a platform with a proven track record in the stable market, which would give us a guarantee of commitment, but also the necessary adaptability to CTT's specificities. Nextbitt was that solution."

Ana Catarina Dias

Director of Physical Resources and Security

CTT Logo
Luis Ameixa_Vodafone

"Using the Nextbitt platform allows us to register our portfolio of buildings and assets.

"Using the Nextbitt platform allows us to keep track of our portfolio of buildings and assets in an integrated and structured way. It is in this cloud-based environment that we manage requests for corrective action and the needs of our employees in the field of building management and services, allowing the various stages of the resolution process to be monitored online by the respective parties (requester, service providers and management team). The entire plan of preventive activities and audits is also centrally controlled on this platform. This is an essential tool for any Facility Manager."

Luis Ameixa, Eng.

Infrastructures Engineer

Vodafone Logo
Paula Panarra_Microsoft

"Microsoft has been a partner of Nextbitt since its inception and has been very proud of its growth.

"Microsoft has been a partner of Nextbitt since its inception, proudly watching this company grow in the market with solutions that leverage the productivity of its customers and keep pace with the changing needs of various industries. The joint addressing of strategic sectors and the openness to embrace and implement challenging and innovative projects through solutions on Microsoft's Cloud infrastructure reflect the spirit of this partnership, which can be seen in the success that in such a short time has allowed Nextbitt to consolidate its position as a benchmark company for customers of all sizes."

Paula Panarra

Global Business Applications Sales Lead for RCG and FSI

Microsoft Logo

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