Service Level Management

A NextBITT

Service Level Management

Create and manage SLAs in a simple way.

How it can help you

Our solution enables you to manage service provision effectively, taking the SLA (Service Level Agreement) into account.

Main features

  • Definition of SLAs by type of job and provider
  • Automatic assignment of an SLA 
  • Automatic calculation and validation of SLA compliance

Streamlined service level management

The NextBITT solution enables you to define SLAs for different tasks, thereby streamlining monitoring and simplifying control of service provision.

NextBITT in Service Level Management

Definition of SLA by user

Definition of SLA by user

Define your SLAs based on different variables:

- Urgency
- Type of service
- Location
- Asset in question.
Automatic calculation of SLAs

Automatic calculation of SLAs

After defining the Service Levels, the application is able to identify the SLA of the task when the order is placed.
Easy monitoring

Easy monitoring

Traffic light-based indicators show the status of each work order and whether service levels are being met.

Some of our clients in SLA management

Learn more about the NextBITT solution’s features

Cleaning Management

Everything you need to optimise cleaning tasks.

Cleaning Management
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Service Management

Oversight and monitoring of in-house teams and external service providers that are essential for your business to operate properly.

Service management
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Building Management

A complete facility management solution.

Building Management
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